You may have customers who have already booked a trip or will be booking travel arrangements which cover 29 March 2019 or the period afterwards.
In order to avoid any unnecessary disruption to customers’ travel plans, ABTA Members should take steps to make sure customers who have booked, or go on to book, a holiday or other travel arrangements are aware of any measures they may need to take.
This is particularly important given that the date the UK leaves the EU and the immediate weeks afterwards coincide with the start of some Easter school holidays, so it will be a busy period for travel.
To support Members to do this effectively, we have developed information to share with your customers that helps to manage questions they may have about what impact Brexit may have on their travel plans.
The information only covers areas where they can take reasonable action or put plans into place now. We have also included a few frequently asked questions on topics such as flights and visas. Areas where the situation is still unclear are not included, but the information will be updated once clarified.
The topics are:
- EHIC and travel insurance
- Driving licences
- Car insurance
- Travelling with pets
- Data roaming
In an ideal scenario we would wait to understand whether we are in a deal or no-deal situation before communicating this with customers. However, given that the process is still ongoing and the timings run into the peak booking season, it is important Members have these conversations with their customers now, so that they can take any necessary action.